About us

About Us

We offer services for individuals, firms and groups

The financial services sector consists of a very wide range of businesses ranging from one-man bands to large corporate groups.
At Mutual Governance Associates we have people who have worked at senior levels, both as employees and as consultants, in a very wide range of different sized businesses. We pride ourselves on understanding “how things are done” in businesses of differing scales. The variation can be enormous, and we never adopt a “one size fits all approach”. We pride ourselves on being able to tailor our services to different cultures and to different trading environments. The regulatory bodies, including the European Union, have formally recognised the importance of proportionality in implementing their requirements. So have we. We will always try to add value to your business through our own values of understanding your world, what you are seeking to achieve and the need to do so proportionally and at a reasonable cost.

Who We Are

We are a team of senior and highly experienced people with long career histories in financial services. Below are just some of the businesses where we have been involved in our careers. We have worked as employees, directors, non -executive directors, interim directors and management consultants and have frequently held regulatory Approved Person positions.

Axa Group
Benenden Healthcare Society
Co-Operative Bank
Engage Mutual
Foresters Friendly Society
HBOS Business Banking
Holloway Friendly Society
Holmesdale Building Society
Legal and General Group
Marsden Building Society

Natwest Group
One Family
PG Mutual
Royal London
Royal and Sun Alliance Group
Sainsbury’s bank
Shepherds Friendly Society
Top Quote Limited

Meet the team

Geoff Team Photo

Geoff Spencer

Geoff is CEO of Mutual Governance and has a long career in banking and insurance. He has held Chief Executive roles in insurance companies and has served as a non-executive Director and as an Interim Director, in a range of companies. His specialism in Mutual Governance lies in the strategic and operational interpretation of regulatory and market trends, which is based upon a detailed understanding of European and UK regulatory requirements. He is also one of our team who undertakes Director and Senior Manager mentoring and Board Effectiveness Reviews.

Claire Team Photo

Clare Owen

Clare is an English graduate and former teacher who works for us in the delivery of compliant marketing materials, website optimisation activities and in the regulatory assessment of all forms of financial promotions. She also develops and delivers training courses.

Joanne Hindle Team Photo

Joanne Hindle

Joanne has considerable experience in the financial services sector and has held Board positions in both banks and insurance companies. From a legal background Joanne has considerable experience in managing risk and compliance challenges in Firms. She also has regulatory experience gained from a role at a financial services regulator and was Chairman of the trade body ILAG.
Joanne is our lead on Board Effectiveness reviews.
An experienced Chairman, Joanne currently chairs a Friendly Society Board and a Building Society Board.

Carol Ritchie Team Photo

Carol Ritchie  

Carol is a qualified Chartered Accountant, and member of the Chartered Institute of Taxation and has worked in CFO and Finance Director roles for large, medium and small Financial Service Companies. Her experience also includes working on pre and post-merger Friendly Society integrations, interim Director roles and troubleshooting projects including managing and developing finance teams through change.
In Mutual Governance Carol is our specialist on all aspects of corporate accounting, financial management and control and is also a team member in respect of Board Effectiveness Reviews.
Carol is a non-Executive Director of a Building Society where she chairs the Remuneration Committee and is also a member of Audit & Compliance, Assets & Liabilities and Retail Conduct Board Committees.

Stephen Team Photo

Stephen Johnson  

Stephen is an MBA Business Change professional, a “Prince 2” qualified project manager, and has a background in Information technology infrastructure including managing cyber security and data security. He has extensive project management experience in global blue-chip companies as well as smaller enterprises.

He plays a major part in leading complex regulatory projects for us and is experienced in doing this within a wide range of insurance, credit union and retail banking firms.

Anthony Bio Image

Anthony Pfaff  

Anthony qualified as an actuary in 1986 and has considerable experience in both the UK and North America. He has solid with -profits experience and is highly experienced in all aspects of the Solvency II Directive and its application within firms especially in a Pillar 3 context. He has also delivered large scale financial change and integration projects as well as general financial management, insurance marketing and product design, training and development, and mentoring activities. Other areas of expertise include documentation (drafting and review), data (review, warehousing and cleansing) and reinsurance.

On behalf of Mutual Governance Associates he can assist firms on a wide range of actuarial and With -profit management activities. He is also able to sit on With – profit Committees and Risk Committees.

When we conduct Board Effectiveness Reviews involving actuaries he brings added insight to the process.

Conolly Tunnard 

Conolly is a chartered accountant who has spent 25 years in compliance and financial services regulation.

He spent many years as a consultant working mainly for Mutuals and Friendly Societies. In this role he carried out compliance and internal audits and also gave a wide range of compliance advice as well as being an experienced complaint handler. More recently he has been employed in compliance and regulatory approved person positions in a medium size, complex Friendly Society, including MLRO and DPO. In this compliance role he has dealt with the transfer in of an active book of business. He has also dealt with the implementation of Solvency II, Priips, GDPR, IDD and SMCR and oversaw the Society’s response to the Long Term Business review.

This extensive experience puts Conolly in a good position to advise Mutuals and Friendly Societies on a wide range of compliance issues.