Terms & Conditions

Terms & Conditions

Terms & Conditions

This web site is operated by Mutual Governance Limited, a company incorporated in England, 9326007, and whose registered address is Prescot House,3 High St, Prescot, L34 3LD.

These terms and conditions represent the contract between you and Mutual Governance Limited (“us”, “we”, “our”) and by using this web-site to access our services you agree to be bound by these terms and conditions.

1. Definitions

In this document:

“Content”   means information and/or data in any form published on Our Website by us or any third party with our consent.

“Copy or Publish” with reference to a Licensed Product, means reproducing or publishing in whole or in part, using any means, in any medium. It includes breaking up, changing, cropping or any other change or use as part of some other created work.

“Licence” means a licence granted by us to you in the terms of this agreement for use of a Licensed Product.

“Licensed Product” means any product, material or thing offered for licence by us on Our Website, whether or not bought by you. A reference to “Product” shall be a reference to all or part of a Product or to a Product changed by you in any way.

“Our Website” means all of the hardware and software installation that enables our website to function and all Content.

“Post”   means place on or into Our Website any Content or material of any sort by any means.

“Product” means anything we offer for sale on Our Website.

“Service” or “Services”   means all the services we provide on or through Our Website. It includes documents and letters for which you buy a licence to use, documents we prepare for you, all advice we give, information we provide and all other actions we take for you.

“Software” means software we or you use to provide a Service. 

“Third Party Owner” means an owner of a Licensed Product which is not owned by us.


  1. Interpretation

In this agreement unless the context otherwise requires:

2.1   a reference to a person includes a human individual, a corporate entity and any organisation which is managed or controlled as a unit.

2.2   a reference to an act or regulation includes new law of substantially the same intent as the act or regulation referred to.

2.3   all monetary amounts mentioned in this agreement are calculated inclusive of VAT, which will be charged when payment is due.

2.4   these terms and conditions apply to all supplies of a Service or Licensed Products by us. They take precedence over any terms proposed by you.

  1. Your Contract with us

3.1   If you use Our Website in any way accept you are doing so for your personal benefit. If you use it on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.

3.2   You acknowledge that you are satisfied that the Product or Service you have selected is suitable and satisfactory for your requirements.

3.3   When you click to buy a Product or Service from us, in law you are offering to buy. Your contract with us is made only on the first to happen of:

3.3.1   we send a Product to you; or

3.3.2   we authorise you to download a Product; or

3.3.3   you have agreed a Statement of Work with us and confirmed we may start to complete the work therein.

3.4   Every Product or Service you buy which is separately identifiable is the subject of a separate contract. Accordingly, performance or breach of one contract does not affect any other.

3.5   Each separate contract with you is concluded on the first to happen of:

3.5.1   your receipt of a document or form you have bought, by any means;

3.5.2   our sending of a document or form by e mail and not receiving notification from our service provider of non-delivery;

3.5.3   our completion of any other task or Service for which you have paid us;

3.5.4   our having worked time for which you have paid us, even if the work is unfinished.

3.6   Each piece of work or service provided constitutes a new contract.

3.7   There is no contract between us for any free Service, so you do not become a client by using any free Service and we are not liable to you in any way resulting from your use of any free service.

3.8   The price of any document or other Service may be changed by us at any time. We will never change the price charged to you at the time when you buy a Service.

3.9   Work and services will be delivered by free download, by e-mail or if specified within a separate contract by any other means agreed with you.

3.10   You agree that you are bound by these terms (or the latest version of them) for all future contracts with us, whether ordered through Our Website or in some other way.

3.11   You agree that you commit a breach of this contract if you seek repayment of money paid to us by asking your credit card provider to credit back a payment made to us, without attempting to seek repayment from us first. In that event, you agree that you will owe us first the sum charged to us by our merchant service provider and secondly a sum based on time spent at £100 per hour in dealing with your breach. You also agree that this provision is reasonable.

  1. Licence restrictions

4.1   By purchasing from our website you are granted a licence to use our document for the purposes of your own business or in a partnership or corporate entity. You may use it as often as you like subject to the other terms of this agreement. 

4.2   All ownership rights and intellectual property rights in the Content and Software whether provided by us or by any other Content provider shall remain the sole property of us and / or the other Content provider. We will strongly protect our rights in all countries.

4.3   You may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content or Software, in whole or in part, except as is expressly permitted in this agreement.

4.4 No express or implied licence of the Licensed Product or any other material is granted to you other than the express Licence granted in this agreement.

4.5   You must not sub-license a Licensed Product, unless we have made a specific agreement with you to enable you to do so.

4.6   You must not Copy or Publish a Licensed Product except as specifically allowed in this agreement.

4.7   You may not allow any other person to use a Licensed Product except in the situation or context for which you have bought it.

4.8   You may not represent or give the impression that you are the owner or originator of any Licensed Product or of the Software. This does not apply to a person with whom we have made a specific agreement to use the Software for resale.

4.9   You may not remove any identification or reference number or other information which may be embedded in any file of a Licensed Product.


  1. Intellectual property and copyright

5.1   You agree that always you will:

5.1.1   not cause or permit anything which may damage or endanger our title to any Licensed Product or other intellectual property or the title of any Third-Party Owner whose work has been made available to us as a Licensed Product;

5.1.2   notify us of any suspected infringement of the intellectual property.

5.2   If you use a Licensed Product in a way not allowed by this agreement we may take legal action anywhere in the World. If loss to us or any other person results from your wrongful action, you will be liable to pay.

5.3   If we terminate the Licence because of your breach, you agree that you will:

5.3.1   immediately stop using the Licensed Product;

5.3.2   destroy all copies of the Licensed Product in your possession or control;

5.3.3   destroy any work of yours derived from a Licensed Product.

  1. Services delivery

6.1   Products supplied instantaneously or almost so, will be delivered by e mail or by your own download from Our Web Site.

6.2   Advice and document drafting and any other Services supplied personally will be delivered within an estimated time frame. You may cancel any undelivered balance at any time, whereupon we will refund the appropriate proportion of your money.

6.3   If you pay by Electronic means/Internet bank transfer, we will deliver a Product to you by e mail within two days of our knowing you have paid us.

6.4   If you pay by cheque, we will deliver your Product or Service to you by email within five days (and where possible sooner) after clearance of your money into our account.

6.5   We accept no responsibility for problems you may have in making payment through a web page of our payment service provider or in downloading any document or other Service.

  1. Charges for products and services

7.1   The prices payable for the Licensed Products and Services are clearly set out either on Our Website or in a specific e mail quotation to you.

7.2   Charges for Licensed Products and Services are fixed price amounts inclusive of VAT.

7.3   Our Service requires either full payment in advance or an agreed schedule of payments.

7.4   We take care to make Our Websites safe for you to use. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

7.5   If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.

  1. Disclaimers and limitation of liability

8.1   This paragraph applies so far as the applicable law allows.

8.2   All implied conditions, warranties and terms are excluded from this agreement.

8.3   We make no representation or warranty that any Service or Licensed Product will be:

8.3.1   useful to you;

8.3.2   fit for a particular purpose;

8.3.3   available or accessible, without interruption, or without error.

8.4   Except in the case of death or personal injury, our total liability under this agreement, however it arises, shall not exceed the sum of £500. This applies whether your case is based on contract, tort or any other basis in law.

8.5   We shall not be liable to you for any loss or expense which is:

8.5.1   indirect or consequential loss; or

8.5.2   economic loss or other loss of turnover, profits, business or goodwill even if such loss was reasonably foreseeable or we knew you might incur it.

8.6   Certain documents are provided as template versions for you to edit and change to suit your circumstances. We are not liable in any respect for any liability arising once you have amended a document provided.

8.7   Advice given and documents drawn specially for you are appropriate only to the facts and circumstances you have told us about. If you do not give us full instructions, it is possible that our advice may also be incomplete.

8.8   We are not responsible for any action you decide to take because of using a Service or buying a Licensed Product.

  1. Indemnity by you

        9.1 You agree to indemnify us against any claim or demand made by any third party

               against us arising in any way from your use of our web-site.

  1. Posting content to Our Website

You agree that you will not use or allow anyone else to use Our Website to Post Content or produce a document which is or may:

10.1   be information which could promote or assist any unlawful purpose;

10.2   be malicious, defamatory, offensive, threatening or fraudulent;

10.3   promote discrimination or animosity to any person on grounds of gender, race, religion, nationality, disability, sexual orientation or age;

10.4   give the impression that it emanates from us or that you are connected to us in anyway.

  1. 11. Security of Our Website

You agree that you will not, and will not knowingly allow any other person to:

11.1   modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.

11.2   link to our site in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by a user who accessed Our Website by typing the URL into a standard browser;

11.3   download any part of Our Website, without our express written consent;

11.4   collect or use any product listings, descriptions, or prices;

11.5   aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of the Services;

  1. Other matters

12.1   We may change this agreement in any way at any time. The version applicable to your contract is the version which is Posted on Our Website at the time you buy a Product or Service.

12.2   For the purposes of the United Kingdom Data Protection Act 1998 and any comparable law of any other country having jurisdiction and relating to the location of data processing, you consent to the processing of your personal data (in manual, electronic or any other form) relevant to this agreement, by us and/or any agent or third party nominated by us and bound by a duty of confidentiality. Processing includes but is not limited to obtaining, recording, using and holding data and includes the transfer of data to any country either inside or outside the European Economic Area.

12.3   Any communication to be served on either of the Parties by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.

It shall be deemed to have been delivered:

  • if delivered by hand: on the day of delivery;
  • if sent by post to the correct address: within four working days of posting to an address in the European Union and eight working days to any other address;
  • If sent by e-mail to the address from which the receiving party has last sent e-mail:  within 2 working days if no notice of non-receipt has been received by the sender.

12.4   The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in England and Wales.